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Terms & Conditions

Terms & Conditions

1. Returns & Refunds Policy

We want you to be completely satisfied with your purchase from Sorb-Tech. If you are not satisfied, you may return eligible products within 7 days of delivery for a refund or exchange.

Eligibility:

  • Products must be unused, unopened, and in original packaging.
  • Custom-made or special-order items, opened bulk desiccants, and cut-to-size products are non-returnable unless defective.
  • Proof of purchase is required.

Process:

  1. Email sales@sorb-tech.com with your order number, reason for return, and photos (if applicable).
  2. Our team will confirm eligibility and provide return instructions.
  3. Once received and inspected, we will process your refund or exchange within 5-7 business days.

Return Shipping:

  • Customer is responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a tracked delivery service.

2. Shipping & Delivery Policy

We aim to dispatch all orders promptly to ensure fast delivery.

Processing Time:

  • Orders are processed within 1-2 business days.
  • Orders placed after 12:00 PM will be processed the next business day.

Delivery:

  • Standard delivery within South Africa takes 2-5 business days.
  • Delivery times to remote areas may take longer.
  • Tracking numbers will be provided once orders are shipped.

Shipping Costs:

  • Calculated at checkout based on weight and delivery address.
  • Free delivery may be offered on qualifying orders.

Damaged or Missing Items:

  • Please inspect your order upon receipt and contact us within 48 hours if items are damaged or missing.
  • Provide photos and your order number to sales@sorb-tech.com.

3. Privacy Policy (POPIA Compliant)

Sorb-Tech respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect:

  • Name, contact details, shipping/billing address, and order history.
  • Payment information (processed securely via third-party providers).
  • Website usage data for analytics and service improvement.

How We Use Your Information:

  • To process and deliver your orders.
  • To communicate order updates, offers, and customer service.
  • To improve our website and services.

Your Rights:

  • You may request access, correction, or deletion of your personal data.
  • You may opt out of marketing communications at any time.

Contact:

4. Terms & Conditions

These Terms & Conditions govern your use of https://www.sorb-tech.com and the purchase of products from Sorb-Tech.

  1. All prices are listed in ZAR and are subject to change without notice.
  2. Products are sold for industrial use; performance depends on the application.
  3. Technical datasheets should be followed for correct use.
  4. Sorb-Tech is not liable for damages resulting from misuse or incorrect application.
  5. Governing law: These terms are governed by the laws of South Africa.

5. Payment & Pricing Policy

Currency:

  • All prices are in South African Rand (ZAR).
  • Prices may include or exclude VAT; this will be clearly stated.

Payment Methods:

  • We accept EFT (Electronic Funds Transfer), and credit/debit cards via PayFast.
  • Orders are processed once payment is confirmed.

No Hidden Fees:

  • All applicable charges are displayed before checkout.